Order and Delivery
1. Do you deliver to my area?
We deliver to all Toronto addresses with postal code beginning with “M” (416 area code). This includes City of Toronto, North York, Scarborough and Etobicoke. We do not deliver outside these boundaries yet, but are working on it!
2. Do you offer same-day delivery?
Currently we only offer same-day store pickup for all orders placed before 2pm.
Next-day deliveries can be scheduled Tuesday to Saturday for all orders placed before 8pm the day prior.
3. Is there a minimum order amount?
No, there is no minimum order amount, though any order over $89 qualifies for free shipping.
4. What payment methods do you accept?
We accept Visa, Mastercard and American Express. We do not accept Fair Catch gift cards online, only in store at this time.
5. Do the online prices match in-store?
Yes, our online prices are updated real-time with in-store prices and are confirmed at time of submitting an online order.
6. How are weighable items treated?
As exact weights will differ product to product, weighable items are displayed on our website as approximate weights. Once your order is set aside we will make note of exact weights and this will be reflected on your e-mailed final invoice.
7. Why is the final charge different from my order confirmation?
When you place your order with us, your payment method is pre-authorized for your cart total +15% to account for weight overages. Items sold by weight are ordered as an approximate weight and will be billed at the exact weight based of the actual item shopped.
8. What if one of my items is unavailable when my order is picked?
If an item is not available when your order is being prepared, we will follow attempt to contact you regarding possible substitutions. If we’re unable to determine a substitution, the order will go forward without that item.
9. Can I modify my order after submitting it?
You can modify your order by contacting us by phone: 416-901-3474 or email email@example.com Tuesday – Sunday, 11 a.m. to 6 p.m. EST. We will do our best to accommodate any changes before the order has been shopped or is out for delivery.
10. Do I have to be home to receive my order?
Yes, we ask that you be home to receive your order given that many items are perishable and should not be left unattended.
11. I always buy a certain item in store – why can’t I find it online?
We aim to have the majority of our products offered online, but aren’t able to offer everything unfortunately. Please reach out and let us know what you’re looking for at firstname.lastname@example.org or 416-901-3474.